What management options do you offer?

Our standard package, as a dedicated Infrastructure as a Service (IaaS) hosting company, is a managed infrastructure services package. This means that we are responsible for the physical hardware of any dedicated server/device and the site’s networking, power and environmental infrastructure. For more information on this, please see the “What is Managed Infrastructure Services?” section of our FAQ.

Although as standard we are a managed infrastructure services provider, we can also provide a fully managed service any customer, which involves a different support experience from our managed infrastructure services.

If you wish to migrate to a fully managed service or have a fully managed service setup, a member of our team would first discuss your requirements with you to determine what level of management is required. The biggest problems surrounding a managed service is when the lines are blurred on responsibilities, so we avoid this by agreeing upfront exactly what the platform needs to do for you and where you will need our assistance.

We then provide you with tailored logins, if you still wanted to be able to administer basic changes - perhaps via a control panel, but the majority of changes would be performed by our teams in order to track the history of change management.

If you'd like to discuss your management requirements in more detail then a member of our team would be more than happy to help. If you have any more questions, please raise feel free to get in touch.