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Cookie Policy

How we handle cookies

We set the cookies needed to run the site, and - only if you agree - a small number of analytics and live-chat cookies. You stay in control: accept, reject, or change your mind any time.

Non-essential cookies are off until you say yes.

Analytics and live-chat load only after you accept the matching category in our consent banner. We use Google Consent Mode, so Google tags stay in a restricted state that sets no analytics cookies until then. Change your choice any time via the Cookie Preferences link in the footer.

01

What is a cookie?

A cookie is a small text file a website stores on your device so it can remember things across visits. Some are essential; others, like analytics, are optional and only set with your consent. That is what the banner is for.

02

Strictly necessary

Always on. These keep the site working and remember your consent choice. They cannot be switched off.

NameKindPurpose
d5cmp_consentcookie + localStorageStores your consent choices so the banner does not reappear on every page. 12 months.
d5cmp_uidcookiePseudonymous identifier tying your consent record to this browser. 24 months.
d5cmp_gpc_dismissedlocalStorageRemembers that we honoured your Global Privacy Control signal.
rs-basket-guidcookieIdentifies your saved server basket so it persists between visits. Until your basket expires.
rs-chassis-mapcookieMaps configured chassis to items in your basket. Until your basket expires.
rs-basket-v1localStoragePersists your basket between visits so servers you add are not lost on refresh.
SERVERIDcookieLoad balancer session affinity - keeps you on the same server during your visit. Session.
session / CSRFcookieKeeps a checkout session secure. Set only during an active basket or sign-in.
03

Functional (with consent)

Loaded only after you accept functional cookies. Decline and the live-chat widget never loads.

NameKindPurpose
__lc_cidcookieLiveChat support widget - identifies returning chat visitors. Loaded only after you accept functional cookies. 3 years.
__lc_cstcookieLiveChat support widget - stores chat session state. 3 years.
04

Analytics (with consent)

Loaded through Google Tag Manager, and only after you accept analytics cookies. We use these to understand which pages are useful. No advertising or remarketing tags run on this site.

NameKindPurpose
_gacookieGoogle Analytics 4 - distinguishes unique visitors. Loaded via Google Tag Manager only after you accept analytics cookies. 13 months.
_ga_*cookieGoogle Analytics 4 - keeps session state per property. 13 months.
05

Changing your choice

Use the Cookie Preferences link in the footer to reopen the banner and change categories at any time. If your browser sends a Global Privacy Control signal, we honour it automatically and treat non-essential cookies as declined. You can also clear stored data from your browser:

  • Chrome / Edge - Settings, Privacy and security, Site settings, View permissions and data stored across sites, rapidswitch.com, Delete
  • Firefox - Settings, Privacy & Security, Cookies and Site Data, Manage Data, search rapidswitch.com, Remove Selected
  • Safari - Safari, Settings, Privacy, Manage Website Data, search rapidswitch.com, Remove

Questions about data?

For anything broader than cookies (access, deletion, marketing preferences), see the full Privacy Policy or email dpo@iomart.com.