Frequently Asked Questions
Answers about our dedicated servers, networking, billing, and support - straight from the engineers who run our infrastructure.
9 sections, 269 answers
Abuse Reports
2 articles
Handling and resolving network abuse reports raised against your account.
BrowseAccounts & Billing
11 articles
Invoices, payment methods, refunds, and account management.
BrowseECS - Cloud Storage
31 articles
Provisioning cloud storage volumes and managing capacity.
BrowseManaged Infrastructure Services & Other Managed Services
5 articles
Managed servers, firewalls, and operating-system administration.
BrowseMonitoring My Devices & Checking Hardware Status
58 articles
Device monitoring, hardware checks, RAID status, and Dell OMSA.
BrowseNetworking & IPs
34 articles
IP addresses, bandwidth, ports, firewalls, vLANs, and subnets.
BrowseOur Physical Infrastructure & Certification Information
9 articles
Data centres, physical security, certifications, and compliance.
BrowseProducts & Services
74 articles
Purchasing new servers, configurations, OS installs, and upgrades.
BrowseSupport
45 articles
Tickets, remote management, KVMoIP, and getting support.
BrowseCan't find what you're looking for?
Our UK support engineers are on call 24/7. Open a ticket from your control panel, or drop us an email - typical response under 15 minutes.