Q01What management options do you offer?
Our standard package, as a dedicated Infrastructure as a Service (IaaS) hosting company, is a managed infrastructure services package. This means that we are responsible for the physical hardware of any dedicated server/device and the site’s networking, power and environmental infrastructure. For more information on this, please see the “What is Managed Infrastructure Services?” section of our FAQ.
Although as standard we are a managed infrastructure services provider, we can also provide a fully managed service any customer, which involves a different support experience from our managed infrastructure services.
If you wish to migrate to a fully managed service or have a fully managed service setup, a member of our team would first discuss your requirements with you to determine what level of management is required. The biggest problems surrounding a managed service is when the lines are blurred on responsibilities, so we avoid this by agreeing upfront exactly what the platform needs to do for you and where you will need our assistance.
We then provide you with tailored logins, if you still wanted to be able to administer basic changes - perhaps via a control panel, but the majority of changes would be performed by our teams in order to track the history of change management.
If you'd like to discuss your management requirements in more detail then a member of our team would be more than happy to help. If you have any more questions, please raise feel free to get in touch.
Q02How much do your additional management services cost?
As with all tailored services, the costs will vary depending on how much management is required.
Prices start from £150/month for a single server, which would include the configuration of a control panel such as cPanel or Plesk, managed backups for the control panel directories, and an hour of investigative diagnosis every month for troubleshooting issues not included in the management package.
Multiple servers, virtual machines and clusters will vary in cost depending on the setup. It is most often cheaper on a per-machine basis to manage multiple VMs or physical servers.
If you'd like to discuss your management requirements in more detail then a member of our team would be more than happy to help. If you have any more questions, please raise feel free to get in touch.
Q03Can you perform OS updates?
As part of our standard package, we do not perform OS updates on the operating system of your server, however, we do offer an OS Update management package.
Our OS Updates management package includes a weekly check of you server’s operating system for updates. If an update is required, we will get in touch with you through a ticket, list the updates that are required, and then apply any update that you wish to be applied. If there are no updates are available, we will still get in touch to inform you that there is no updates available.
If you would be interested in our OS updates package, or if you have any more questions, please feel free to get in touch through a ticket and a member of our team would be more than happy to help.