I have just ordered a new server; how soon will my server be ready?
We always aim to deploy new server orders as quickly as possible; as we know how crucial it can be for our client’s to have their new devices up and running as soon as possible. The specific ETA for your new device is dependent on whether the device ordered was a pre-built device, a customer order or a large deployment.
Our dedicated systems infrastructure is largely automated - as it resides within our Bare Metal system - and is designed in a way which allows us to deploy systems with as little human intervention as possible. With this in mind, our servers are pre-built to set specifications, which are designed to match the configurations listed on our MyServers shop. We refer to these as pre-built chassis. If you have ordered a new ‘Pre-Built Chassis’ or ‘Dedicated Server’ through our MyServers shop, or if you have purchased a pre-built chassis listed by a member of our customer service/sales team, your server will use one of these pre-built chassis and will allow us to use our automated system to its full potential. Due to this, these server will be ready within 42 hours of the order being received; however, most of these types of servers are deployed within 4 hours of the order being place.
Our Enterprise Cloud Servers also utilise our automated Bare Metal systems; thus have the same deployment window as our pre-built chassis of 42 hours, however, are normally deployed within 4 hours.
If you have ordered a custom dedicated server, through our sales or customer services teams, we will still aim to get the server deployed within 42 hours; however, due to the ‘custom’ aspect of the order, these deployments often take longer to deploy than pre-built server.
If you have ordered a large or complicated deployment through us (multiple servers, firewalls, SANs, etc), as this is a larger and/or more complex deployment, the deployment will more than likely take longer to provision. If you need an ETA for a larger deployment, please feel free to get in touch, and we will try provide you with an ETA as accurately as possible.
If you have any questions about an order you have placed, feel free to get in touch and we will be happy to help.