New Dedicated Server Post-Purchase Questions

We always aim to deploy new server orders as quickly as possible; as we know how crucial it can be for our client’s to have their new devices up and running as soon as possible. The specific ETA for your new device is dependent on whether the device ordered was a pre-built device, a customer order or a large deployment.

Our dedicated systems infrastructure is largely automated - as it resides within our Bare Metal system - and is designed in a way which allows us to deploy systems with as little human intervention as possible. With this in mind, our servers are pre-built to set specifications, which are designed to match the configurations listed on our MyServers shop. We refer to these as pre-built chassis. If you have ordered a new ‘Pre-Built Chassis’ or ‘Dedicated Server’ through our MyServers shop, or if you have purchased a pre-built chassis listed by a member of our customer service/sales team, your server will use one of these pre-built chassis and will allow us to use our automated system to its full potential. Due to this, these server will be ready within 42 hours of the order being received; however, most of these types of servers are deployed within 4 hours of the order being place.

Our Enterprise Cloud Servers also utilise our automated Bare Metal systems; thus have the same deployment window as our pre-built chassis of 42 hours, however, are normally deployed within 4 hours.

If you have ordered a custom dedicated server, through our sales or customer services teams, we will still aim to get the server deployed within 42 hours; however, due to the ‘custom’ aspect of the order, these deployments often take longer to deploy than pre-built server.

If you have ordered a large or complicated deployment through us (multiple servers, firewalls, SANs, etc), as this is a larger and/or more complex deployment, the deployment will more than likely take longer to provision. If you need an ETA for a larger deployment, please feel free to get in touch, and we will try provide you with an ETA as accurately as possible.

If you have any questions about an order you have placed, feel free to get in touch and we will be happy to help.

There are several different ways of accessing a server remotely. How you access your server depends on what operating system has been installed onto your server and if you were provided with any OOB remote management access to your device.

Credentials for any operating system, control panel and/or OOB remote management installed onto your server can be found on the IS/VS page of your new server. As soon as your server has been deployed and activated, full instructions on how to access your server will be sent to you via email and through our MyServers portal.

Below are some examples of ways in which you can access your new server, depending on the configuration of the device.

Windows Server Operating System - If you have ordered a server with the Windows Server operating system installed onto it, you will be able to access your server through the Remote Desktop Connection Windows software, or through a similar piece of RDP software, remotely.

If you decide to use Remote Desktop Connection to access your server, first navigate to the IS/VS page of your new server, which can be found under the My Servers tab on MyServers. You now need to take a note of the default IP address of your server, which you can find by clicking on Show All in-line with IPv4 Addresses. The default IP address is the one with a green tick in the Def column.

You then need to open Remote Desktop Connection and enter the server’s default external IP address into the Computer text box and then press Connect.

You now need to enter the credentials for the server’s operating system. To find the credentials for the Windows OS, return to the IS/VS page of the server and locate RDP within the Credentials table, then press the button. Then enter these credentials into the Remote Desktop Connection software username and password fields and press Ok. You may need to press ‘Use another account’ before you are able to enter a username.

You should now have accessed the server’s operating system. If this is the first time you are logging in to this device, we would strongly suggest changing the password to something secure and to something you will remember. Please note, the credentials for the server’s operating system will be automatically removed from MyServers after a short period of time (normally 7 - 14 days).

If you need further help, please feel free to get in touch through a ticket, and a member of our team will be able to help.

Linux Operating System (CentOS, Ubuntu, Debian) - If you have ordered a server with a Linux operating system installed (e.g. CentOS, Debian, Ubuntu), you will be able to access your server through a SSH client, such as PuTTY.

If you decide to use PuTTY to access your server, first navigate to the IS/VS page of your new server, which can be found under the My Servers tab of MyServers. You now need to take a note of the default IP address of your server, which you can find by clicking on Show All in-line with IPv4 Addresses. The default IP address is the one with a green tick in the Def column.

You then simply need to open PuTTY and enter the server’s default external IP address into the Host Name text box. After entering the IP address, make sure that SSH is selected in the below radius boxes and enter the access port number in the Port box. For all our Linux OS installs, the default port number of 22 is used. Then press Open.

You will have now accessed the server’s Linux Operating System. Now you need to enter the credentials for the server’s operating system. To find the credentials for the Linux OS, return to the IS/VS page of the server and locate SSH within the Credentials table, then press the button. Now enter the username into the PuTTY shell and press Enter; then enter the password and press Enter. Please note, as you enter the password, no characters will appear to show that you are typing.

You should now have logged into the server’s operating system. If this is the first time you are logging in to this device, we would strongly suggest changing the password to something secure and to something you will remember. Please note, the credentials for the server’s operating system will be automatically removed from MyServers after a short period of time (normally 7 - 14 days).

If you need further help, please feel free to get in touch through a ticket, and a member of our team will be able to help.

VMware ESXI - If you have ordered a server with VMware ESXI installed, you will be able to remotely access your server through a compatible web-browser.

To access your server, first navigate to the IS/VS page of your new server, which can be found under the My Servers tab. You now need to take a note of the default IP address of your server, which you can find by clicking on Show All in-line with IPv4 Addresses. The default IP address is the one with a green tick in the Def column.

You then need to open a compatible web-browser and enter the server’s default external IP address into the URL box (most popular web-browsers should be compatible).

You will have now accessed the server’s login screen. You now need to enter the credentials for the server’s operating system. To find the credentials for the ESXI OS, return to the IS/VS page of the server and locate SSH within the Credentials table, then press the button. Now enter the username and password in the VMware control panel.

You should now have logged into the server’s operating system. If this is the first time you are logging in to this device, we would strongly suggest changing the password to something secure and to something you will remember. Please note, the credentials for the server’s operating system will be automatically removed from MyServers after a short period of time (normally 7 - 14 days).

If you need further help, please feel free to get in touch through a ticket, and a member of our team will be able to help.

OOB Remote Management - If you have ordered a server with OOB Remote Management (e.g. iDRAC, iLO, IPMI), you will be able to access your server through a compatible web-browser.

To remotely access your server, first navigate to the IS/VS page of your new server, which can be found under the My Servers tab of MyServers. You now need to take a note of the remote management’s IP address/URL and credentials. Locate LOM/HTTPs within the Credentials table and then pressing the button to see the credentials and the IP address/URL (shown as location) for the remote management software.

You then need to open a compatible web-browser and enter the remote management’s IP address/web-address into the URL box (most popular web-browsers should be compatible).

You will have now accessed the remote management’s login screen (please note, you may need advance beyond some privacy warnings). You now need to enter the credentials. Please note, depending on the make and model of your server, the below may look different from what your remote management’s software looks like.

You should now have logged into the server’s remote management system. If this is the first time you are logging in to this device, we would strongly suggest changing the password to something secure and to something you will remember. Please note, the credentials for the server’s remote management will be automatically removed from MyServers after a short period of time (normally 7 - 14 days).

If you need further help, please feel free to get in touch through a ticket, and a member of our team will be able to help.