How do I set up SMS alerts?

You can set up SMS alerting for a device on its MyServers IS page. To do this, first load the IS page of a device you wish to add SMS alerting to, then click on Health > Alerts on the right hand side.

This page will list all the alerts currently configured for this device, if any exist. To add a new alert, first click Add An Alert.

You will now be presented with a page where you can configure the alert you wish to receive. Please input the following details:

• Alert Type - Select SMS to receive a text message

• Number - Enter the phone number you wish to receive the SMS. Please make sure you enter the area code (normally +44 for UK phone numbers)

• Initial Delay - Enter the delay before the text is sent in minutes. This is the period of time a monitoring service has to fail before the message is sent

• Repeat alert after - Enter the time you wish to pass before an additional message is sent if a monitoring service continues to fails, in minutes

• Use the tick boxes to indicate if you wish to be messages in instances of a warning status, failure status, or both. Some monitoring services have three statuses - OK, Warning and Failure. Some monitoring services may only go into a warning state, rather than a failed state, if a less critical error occurs.

Once you have filled in the above, press Add Alert.

The new alert will now appear on the Alerts page. You can now add additional alerts, edit the current alerts or delete any alert you no longer need on this page.

If you have any more questions about alerts, please look through our FAQ or raise a ticket, and we will be happy to help.