MyServers Monitoring Tools

Our MyServers control panel has a built in monitoring system which can be used to monitor certain services.

Depending on the service support level you purchased with the device, certain monitoring systems are automatically put in place on the IS page of the device, to monitor the status of specific serveries or pieces of hardware. You will be able to see these monitoring services on the IS page of the server, on MyServers, within the ‘Status’ section. In my example below you can see that this server has ping, SSH and switch port monitoring applied.

If you wish for additional monitoring services to be added to an IS page of a device, you are able to add these monitoring services in the MyServers control panel by clicking on Health > Monitoring, on the IS page.

You will now be on the monitoring page for this device. Here you will be able to see a list of the current monitoring services applied to this IS number. You can also add additional monitoring services by clicking on Add Monitored Service.

Once you have pressed Add Monitored Service button you will be presented with a page where you can configure new monitoring services for this device. To do this, first select what type of monitoring service you wish to be added from the drop-down box. Depending on the monitoring service you select, you will then need to fill in other details relevant to the service you wish to be monitored. Examples include IP addresses, port numbers and URLs. Once you have filled in these relevant details, you can also add a custom message to the monitoring service. If you later decide to add SMS or email monitoring alerts to this device, this custom message will appear in the email/text if this monitoring service detects an error, which you can use to help you identify which monitoring service for which device has failed. Once you have filled in these details, press Add Monitored Service.

The monitoring service will now be added. You will now be returned to the monitoring page were you will now be able to see the status of the service you just added, amongst the statuses of any other monitoring service already applied to IS page. Please note that any monitoring service just applied may take a couple of minutes to register the status as Ok. You can now add any other monitoring service you wish to add.

You can also use this page to remove monitoring service that you no longer need.

If you need help adding monitoring services to your device, or if you have any more questions about MyServers monitoring, please feel free to raise a ticket and a member of our support team will be happy to help.

Our monitoring services are run through and displayed on our MyServers control panel. Once monitoring services have been set-up on your devices, to check the current status of your devices, first log in to your MyServers account. Once you have logged into your account, if any devices on your account with monitoring services configured on them currently have an error causing a monitoring service to fail, it will appear in a Servers with Problems section on the home screen (My Account) page.

If no devices with monitoring services applied have an error which causes these services to fail, then this section will not appear.

To check the status of a device’s monitoring services, you first need to navigate to this device’s IS page. Once you are on the IS page of the device, you will be able to see the current status of each monitoring service applied to this device within the Status box. You will be able to see the current status of each monitoring service, how long the monitoring service has been in its current state and the name of each monitoring service. You may also be able to see some detail about the monitoring service; like an IP address or URL. In my example below you can see that one my device’s ping monitoring services has been in a failed state for 7 minutes.

You can use this information to identify the current status of each monitoring service. If you want to find out more details about a monitoring service, click on its name. You will now be presented with the test result page for this monitoring service. You will now be able to see this monitoring service’s current status, when the status was last updated, how long it has been in its current status, the error and the status results recent history.

You can use this information to find out more details about any error that may have occurred. If you do encounter any monitoring issues that you need assistance with, please feel free to raise a support ticket and we will be happy to help.

If you have any more questions about MyServers monitoring, please look through our FAQs or raise a ticket, and we will be happy to help.

We provide automated SMS and email alerting for free, to all our clients, which can be used to help alert you to any status issue detected by our system with your devices.

Our SMS and email alerting system, once it has been setup on an IS page of one or more devices, automatically sends a text to a designated phone number or email address if any of the MyServers monitoring tools configured on this IS page detects an issue. The most common example of a monitoring system applied to a server, and then configured to send a text/email if an error occurs, is ping monitoring. Using this as an example, if the server fails to ping for a set amount of time, then a text/email would automatically be sent.

You can setup the SMS and email monitoring system on the IS page of your devices, on the MyServers control panel. Please see our ‘How do I set up SMS alerting?’ and ‘How do I set up email alerting?’ sections of our FAQ to see how to do this.

If you have any more questions on alerting, please look through our FAQ or raise a support ticket, and we will be happy to help.

You can set up SMS alerting for a device on its MyServers IS page. To do this, first load the IS page of a device you wish to add SMS alerting to, then click on Health > Alerts on the right hand side.

This page will list all the alerts currently configured for this device, if any exist. To add a new alert, first click Add An Alert.

You will now be presented with a page where you can configure the alert you wish to receive. Please input the following details:

• Alert Type - Select SMS to receive a text message

• Number - Enter the phone number you wish to receive the SMS. Please make sure you enter the area code (normally +44 for UK phone numbers)

• Initial Delay - Enter the delay before the text is sent in minutes. This is the period of time a monitoring service has to fail before the message is sent

• Repeat alert after - Enter the time you wish to pass before an additional message is sent if a monitoring service continues to fails, in minutes

• Use the tick boxes to indicate if you wish to be messages in instances of a warning status, failure status, or both. Some monitoring services have three statuses - OK, Warning and Failure. Some monitoring services may only go into a warning state, rather than a failed state, if a less critical error occurs.

Once you have filled in the above, press Add Alert.

The new alert will now appear on the Alerts page. You can now add additional alerts, edit the current alerts or delete any alert you no longer need on this page.

If you have any more questions about alerts, please look through our FAQ or raise a ticket, and we will be happy to help.

You can set up email alerting for a device on its MyServers IS page. To do this, first load the IS page of a device you wish to add email alerting to, then click on Health > Alerts on the right hand side.

This page will list all the alerts currently configured for this device, if any exist. To add a new alert, first click Add An Alert.

You will now be presented with a page where you can configure the alert you wish to receive. Please input the following details:

• Alert Type - Select Email

• E-Mail Address - Then enter the email address you wish to receive the email

• Initial Delay - Enter the delay before the email is sent in minutes. This is the period of time a monitoring service has to fail before the email is sent

• Repeat alert after - Enter the time you wish to pass before an additional email is sent if a monitoring service continues to fails, in minutes

• Use the tick boxes to select if you wish to be emailed in instances of a warning status, failure status, or both. Some monitoring services have three statuses - OK, Warning and Failure. Some monitoring services may only go into a warning state, rather than a failed state, if a less critical error occurs.

Once you have filled in the above, press Add Alert.

The new alert will now appear on the Alerts page. You can now add additional alerts, edit the current alerts or delete any alert you no longer need on this page.

If you have any more questions about alerts, please look through our FAQ section or raise a ticket, and we will be happy to help.