How do I check the current and historical status of the MyServers monitoring services?

Our monitoring services are run through and displayed on our MyServers control panel. Once monitoring services have been set-up on your devices, to check the current status of your devices, first log in to your MyServers account. Once you have logged into your account, if any devices on your account with monitoring services configured on them currently have an error causing a monitoring service to fail, it will appear in a Servers with Problems section on the home screen (My Account) page.

If no devices with monitoring services applied have an error which causes these services to fail, then this section will not appear.

To check the status of a device’s monitoring services, you first need to navigate to this device’s IS page. Once you are on the IS page of the device, you will be able to see the current status of each monitoring service applied to this device within the Status box. You will be able to see the current status of each monitoring service, how long the monitoring service has been in its current state and the name of each monitoring service. You may also be able to see some detail about the monitoring service; like an IP address or URL. In my example below you can see that one my device’s ping monitoring services has been in a failed state for 7 minutes.

You can use this information to identify the current status of each monitoring service. If you want to find out more details about a monitoring service, click on its name. You will now be presented with the test result page for this monitoring service. You will now be able to see this monitoring service’s current status, when the status was last updated, how long it has been in its current status, the error and the status results recent history.

You can use this information to find out more details about any error that may have occurred. If you do encounter any monitoring issues that you need assistance with, please feel free to raise a support ticket and we will be happy to help.

If you have any more questions about MyServers monitoring, please look through our FAQs or raise a ticket, and we will be happy to help.