Can I have MyServers monitoring set up for my devices?

Our MyServers control panel has a built in monitoring system which can be used to monitor certain services.

Depending on the service support level you purchased with the device, certain monitoring systems are automatically put in place on the IS page of the device, to monitor the status of specific serveries or pieces of hardware. You will be able to see these monitoring services on the IS page of the server, on MyServers, within the ‘Status’ section. In my example below you can see that this server has ping, SSH and switch port monitoring applied.

If you wish for additional monitoring services to be added to an IS page of a device, you are able to add these monitoring services in the MyServers control panel by clicking on Health > Monitoring, on the IS page.

You will now be on the monitoring page for this device. Here you will be able to see a list of the current monitoring services applied to this IS number. You can also add additional monitoring services by clicking on Add Monitored Service.

Once you have pressed Add Monitored Service button you will be presented with a page where you can configure new monitoring services for this device. To do this, first select what type of monitoring service you wish to be added from the drop-down box. Depending on the monitoring service you select, you will then need to fill in other details relevant to the service you wish to be monitored. Examples include IP addresses, port numbers and URLs. Once you have filled in these relevant details, you can also add a custom message to the monitoring service. If you later decide to add SMS or email monitoring alerts to this device, this custom message will appear in the email/text if this monitoring service detects an error, which you can use to help you identify which monitoring service for which device has failed. Once you have filled in these details, press Add Monitored Service.

The monitoring service will now be added. You will now be returned to the monitoring page were you will now be able to see the status of the service you just added, amongst the statuses of any other monitoring service already applied to IS page. Please note that any monitoring service just applied may take a couple of minutes to register the status as Ok. You can now add any other monitoring service you wish to add.

You can also use this page to remove monitoring service that you no longer need.

If you need help adding monitoring services to your device, or if you have any more questions about MyServers monitoring, please feel free to raise a ticket and a member of our support team will be happy to help.