What support do you provide?

As a managed infrastructure service provider, our standard support package includes a fully managed hardware package, which covers replacement of any failed hardware provided to you.

We also provide 24x7 monitoring of your dedicated devices, with unlimited free e-mail and SMS alerts, including ping monitoring, switch port monitoring, OS access service monitoring (e.g. RDP), and several other monitoring services. These are all controlled through your MyServers portal and can be added / edited by yourselves at any time. Please note, not all of these monitoring systems are applied as standard.

We also provide support with any issue or query related to our infrastructure; in regards to networking, power and environmental infrastructure.

As well as our standard managed infrastructure service package, we also offer other managed packages and products. We can also provide installation and initial configuration services for more complex deployments if required. If you are interested in a fully-outsourced IT platform and service, with bespoke management options, we are also able to discuss these with you.

If you have any questions please feel free to get in touch.