How can I receive support?

Support is available 24x7, 365 days a year, via our MyServers customer portal ticketing system and through our telephone support line. All urgent quires will be answered by a member of our team, no matter the time of day or night, nor what day of the year it is.

If you need support or have any general queries, which are not answered by our FAQ section, please raise a ticket through you MyServers account. If the support you require is urgent and / or if you want to speak to a member of our team over the phone, please feel free to call our support line, and a member of team will always be happy to help. Please note, we would suggest raising a ticket first and then phoning, as this allows us to use this ticket as a basis for any work/actions that may need to be taken. This will also allow our team to respond and process your request / query quicker and easier.

Tickets can be raised through your MyServers control panel account and our telephone number can also be found on MyServers.

If you have any more questions about support, please feel free to get in touch and we will be happy to help.