What is a 10Gb contended connection?

The 10Gbps connections we offer are 10Gbps/Contended connections; which means we do not guaranty a constant speed of 10Gbps. The speed reached on a 10Gb connection is dependent on several factors, including the location you are trying to reach the server from and the top of the rack switch’s total usage amongst clients in the rack.

If you do have a 10Gb device hosted with us, to make sure other clients within this rack do not impact your service by saturating the top of the rack switch, we operate a fare usage policy; meaning any client who does begin to saturate the switch’s bandwidth through unfair over usage, will have action taken against them, including suspension of service in serious cases.

If you believe the speed of your server is very low, please feel free to run a speed test using third party software and then get in touch with the results in a support ticket. We will then be happy to investigate this issue for you.

If you have any further questions, please feel free to get in touch and we will be happy to help.