Q01Do you provide 1GB & 10GB connections?
Yes - we provide both dedicated 1Gb connections and 10Gb connections. We can also provide 1GB vLANs.
Please be aware that, while some hosting companies claim to be providing gigabit connections but in fact share this connection amongst users, we do not do operate in this manor and we provide genuine 1Gb connections.
If you wish to upgrade to a 1Gb / 10Gb connection, please feel free to get in touch by raising a support ticket and a member of our team will be happy to discuss this with you. If you are ordering a new server, both 1Gb and 10Gb connection options can be found through our MyServers Shop.
If you are looking at upgrading to gigabit / ten gigabit connectivity, we would advise checking your current burst rate to see if you require in excess of 300Mbps / 3Gbps respectively, before upgrading, as you may also need to request an increase in the port policy of your device’s connection.
If you have any further questions, please feel free to get in touch and we will be happy to help.
Q02What is a 10Gb contended connection?
The 10Gbps connections we offer are 10Gbps/Contended connections; which means we do not guaranty a constant speed of 10Gbps. The speed reached on a 10Gb connection is dependent on several factors, including the location you are trying to reach the server from and the top of the rack switch’s total usage amongst clients in the rack.
If you do have a 10Gb device hosted with us, to make sure other clients within this rack do not impact your service by saturating the top of the rack switch, we operate a fare usage policy; meaning any client who does begin to saturate the switch’s bandwidth through unfair over usage, will have action taken against them, including suspension of service in serious cases.
If you believe the speed of your server is very low, please feel free to run a speed test using third party software and then get in touch with the results in a support ticket. We will then be happy to investigate this issue for you.
If you have any further questions, please feel free to get in touch and we will be happy to help.