How do I resolve email bounce backs?
1. Check MX tool box https://mxtoolbox.com/blacklists.aspx. To make sure IPS’s are not blacklisted. If your IP is blacklisted, please contact the relevant blacklist to have it removed
2. Please use the below links to assist you.
- MSN, Live, Hotmail, Outlook - https://support.microsoft.com/en-us/supportrequestform/8ad563e3-288e-2a61-8122-3ba03d6b8d75
- Office 365 - https://sender.office.com/
- Yahoo - http://help.yahoo.com/l/us/yahoo/mail/postmaster/bulkv2.html
- Gmail - https://support.google.com/mail/troubleshooter/2696779?hl=en-GB&ref_topic=7280460
3. You can also try the mail tester linked below, to resolve any issues before contacting us.
- Mail Tester - https://www.mail-tester.com
If you’re unable to resolve using the above methods, please raise a ticket and send us the full email bounce back, so that we can investigate further.