I receive an error when trying to access my iDRAC’s Remote Console; how can I fix this?

Due to recent Java updates, there is now compatibility issues between some versions of the iDRAC remote console tool and some versions of Java, which causes an error to show when trying to start a remote console session.

Please make sure you are running a supported Java version on your home / work computer. This may involve updating / rolling back the version of Java that is currently installed on your computer.

You will be able to find which version of Java will work with your server’s iDRAC online. Simply search the version of iDRAC your server uses (e.g. iDRAC8), which you can find through the iDRAC’s control panel, along with “what Java version works with”. Due to continuing Java updates, I am afraid we are not able to keep an updated list of what versions of Java works with what versions of iDRAC.

Please also make sure you apply the relevant security acceptations to your Java software. You can add the security exceptions with the following method:

Open "Configure Java”.

Select the "Security" tab. Then press "Edit Site List" under "Exception Site List".

You now need to add the URL for the iDRAC to the exception site list. To do this, first press “Add”. Then type in the URL of your iDRAC, which will be the iDRAC’s IP address proceeded by “https://” (e.g. https://1.1.1.1).

Once you have done this, you should also add the iDRAC’s URL again, however, this time with the http protocol (opposed to https); by pressing “Add” and then entering the iDRAC’s IP address proceeded by “http://” (e.g. http://1.1.1.1). When adding an http address, it will bring up a security message as this is a less secure protocol, so you will need to press Continue to proceed.

Once you have entered both exceptions, press OK on the Exception list and then on the Java Control Panel.

You should now be able to start a remote console through your iDRAC control panel.

If you are still experiencing problems once you have applied the above, please feel free to get in touch and we will be happy to help.