How to request a recovery session (KVM)?

Recovery session allows you to directly connect to the server remotely and control rebooting, configuring BIOS, installing OS versions, General/network troubleshooting.

Please note, we offer 1 free KVM session every month, if you require more than this, this is chargeable of £20 per 4-hour session.

Navigate to the “MyServers” tab and your servers will be listed, then find the server that you would like to request the KVM on and click into it.

On the right-hand side press into the “Support” tab and a drop-down menu will appear.

This will then take you to the following page where you can request for a KVM to be attached.

Once the KVM has been requested, please allow around 30 minutes for the KVM to be attached during busy periods. Once the KVM has been activated, you will automatically receive credentials for logging in via VNC viewer