Do we store collocated equipment?
The Client accepts full responsibility for the delivery and collection of their equipment to the data centre and shall ensure that it reaches us in working condition. RapidSwitch does not accept any liability for any loss or damage caused in transit to and from the data centre. When the server is delivered, the packaging it is delivered in will be disposed of. If the client wishes the packaging to be stored, they must explicitly inform us by writing in advance, and this will be charged at a standard rate of £35 per week, or part thereof.
The Client shall not be entitled to collect their server for maintenance or otherwise unless all unpaid fees for the Services are paid in full prior to such collection.
Where the Services are terminated, RapidSwitch will store the Client’s equipment without charge for 7 days but recommend it is collected as soon as practicable. If the equipment is stored beyond this period, there will be a storage charge of £35 per week per item of equipment.
RapidSwitch reserves the right to exercise a lien over the Client’s server(s) in respect of any unpaid fees and shall be entitled, but not obliged, to sell the server(s) if it is not collected after one (1) month from the termination date in order to recoup any unpaid fees. RapidSwitch reserves the right to dispose of any of the Client’s equipment, without any liability to the client, which has not been collected from the RapidSwitch premises after one (1) month from the termination date.
Physical Access To Colocated Servers
Physical access to shared racks used by more than one RapidSwitch client is not permitted under any circumstance. To gain physical access, the Client may request usage of the Build Room. This is subject to availability and is charged for at £30 per hour or part thereof. If available, RapidSwitch will remove the Client’s equipment to the Build Room, and allow the Client access to the equipment in the Build Room.
Insurance Of Collocated Equipment
RapidSwitch will ensure all servers and associated equipment against the risks of accidental damage (including fire and theft) for as long as such equipment is under RapidSwitch’s control and located at RapidSwitch’s data centre at Spectrum House, Clivemont Road, Maidenhead. RapidSwitch will not be responsible for any loss of data and/or software from any Client’s server or associated equipment. The insurance of any loss of data and/or software is not part of this Agreement. RapidSwitch does not insure its clients against loss of data and/or software or any consequential loss arising from a loss of data and/or software. All insurance arranged for clients’ servers and equipment will be subject to the terms and conditions of the insurance policy arranged by RapidSwitch at the time of any loss or damage.