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FAQ Section

Operating Systems & Additional Software

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Q01Can I have an Operating System not available on your MyServers Shop installed on my server?

You are more than welcome to have any operating system you wish running our dedicated servers; however, I am afraid that the only operating systems we are able to install are the ones available through our MyServers Shop. If you do want an operating system running on your server that is not available through our shop, we do offer the option for you to install any operating system you wish onto a server.

If you do want to install your own OS onto a new server you are ordering, you are able to select the ‘Install Your Own OS’ option on the MyServers Shop, under the OS option.

If you have any more questions, please feel free to get in touch and we will be happy to help.

Q02What Operating Systems Support cPanel?

The only Operating System which we would install onto a dedicated server, which supports cPanel is CentOS. If you would like to have a system with cPanel installed, we would need to install CentOS on this system first.

If you have any more questions, please feel free to get in touch and we will be happy to help.

Q03What are the iomart developed programs / tools on my Dedicated Server used for?
Some software that we (iomart) have developed is installed on any Dedicated Server which we install an Operating System on, but they are nothing to be concerned about,    These tools are installed to work with our automated system and allow us to automate some of our support tasks; allowing us to more effectively host your platform and provide support. Going forward, they will also allow you to make changes to your Dedicated Server, through our MyServers panel, at a touch of a button.    Any tools and software installed on your system would have been deployed during our OS build process.
These tools are installed to work with our automated system and allow us to automate some of our support tasks; allowing us to more effectively host your platform and provide continuous support.
Since GDPR regulations our system automatically removes credentials from the control panel, forcing us to make sure customers are taking note of these when builds are handed over.
Please rest assured our policy is very security-driven and at no point would we ever access your server at any point.   One example of software we installed is called Octopus; which is an SPLA tool we developed. For more details on this specific piece of software, please search Octopus on our FAQ.