Operating System Re-Installs

Yes; if you have encountered an issue with your server’s operating system and you wish for it to be reinstalled, we can perform this action for you.

If the server’s operating system was previously installed by us and you want the same operating system installed, we can perform the operating system re-install for a one of fee. Please raise a ticket and we will be happy to discuss this with you.

Please be aware that the server will not be available to you for the duration of the reinstall and the reinstall will lead to total data loss on the server. Also, we no longer install certain older version of operating systems (e.g. Windows Server 2008); so, if you do have one of these legacy operating systems, we may need to install a newer version of the operating system instead. If this is the case, we will discuss this with you before proceeding.

If the server’s operating system was previously installed by us but you now wish to change to a different operating system (which we do provide), or if we have not previously installed the operating system on this server before, we can still certainly perform this task for you.

However, there will be a one of fee for the work and there may be a change in the monthly cost of the server, depending on what OS you are changing to and from. If you request for a different operating system to be installed on your server than before, or if is this the first time we are installing an OS on this server, we will discuss and agree to the associated costs with you before taking any actions. Please raise a ticket and we will be happy to discuss this with you.

If you have any further questions, please let us know and we will be happy to help.

Yes, we are able to attach ISO files to your server for you, using a boot-able USB drive.

Please note, depending on the situation and your package, this may be chargeable work.

We would require you to provide us with a link to an ISO file for us to download, we would then download the file, and attach it to you server.

Alternatively, if you have OOB remote access to your server (e.g. iDRAC), you can use this to mount an ISO file onto your server without our intervention. Or you can ask us to install a default image of one of our supported operating systems onto your server. This would be chargeable work, however.

If you have any questions, please feel free to get in touch.

RapidSwitch does not offer OS upgrades. OS upgrades are managed by the client, due to the unmanaged provider status of RapidSwitch.   We can, however, provide you with a KVM to allow you to do this, or attach an ISO you may require along with it providing you supply a direct link to the ISO software.

If you require a reinstall of your OS we can perform this for you at a rate of £30 per reinstall.  This method will also wipe all of your existing data, so please ensure you have all the data you require backed-up.