What is a power-cycle?

A power-cycle involves your device being hard powered off and then powered back on.

When a power-cycle request is raised against a device, one of our technicians or our automated system will remove the power going to your server; then, after a short period of time, the power will be restored to your server.

Power-cycles can fix some issues that servers encounter and is the first troubleshooting option we would suggest if you encounter a problem with your device.

However, please be aware that power cycling a machine that has not been shut down or reset gracefully can cause files to be lost and/or damaged. As a Managed Infrastructure Services provider, we are not responsible for any data-loss and the choice to power-cycle your server must be your own.

You can raise a power-cycle request through your MyServers control panel, under the device’s IS page, under the support section. Please see the “How can I get my server power-cycled?” section of the FAQ for more details.

If your device is a colocated device and there is a specific method for troubleshooting your server (e.g. do not hold the power button), please raise a ticket through the control panel, rather than requesting a power-cycle.

If you have any questions, please feel free to get in touch and we will be happy to help.