My Enterprise Cloud Server has encounter a problem; what should I do?

If your Enterprise Cloud Server has encountered a problem, we would first suggest stopping and then starting the Virtual Machine, through our MyServers control panel.

This option can be found on the VS page. A list of VS/IS numbers belonging to your account can be found under the My Servers tab.

Once you are on the VS page, you will see the current status of the VM (e.g. Running and Halted) and the option to Stop/Start the VM. If you have encountered a problem with the VM, you can now press the Stop VM button, wait a minute or two for the VM to successfully stop, and then press Start VM to affectively power-cycle the VM.

Please note that there is always a risk of data-loss when stopping and restarting a VM. As a Managed Infrastructure Services provider, we are not responsible for any data-loss and the choice to start and stop the virtual machine must be your own.

If you are still experiencing issues after you have restarted the VM, please raise a ticket through the MyServers control panel, and a member of our team will be happy to help.

If you have any questions, please feel free to get in touch.