How do I request a KVMoIP session?

A KVMoIP session can be easily requested through your MyServers account.

To request a KVMoIP sessions, first log in to your account on the MyServers control panel. Once on your account, click on the My Servers tab.

Then click on the IS number of the server you wish to have the KVM attached to.

Now you are on the IS page for the device. Click on Support and then KVMoIP Request, on the right hand side of the page.

You will now be taken to the KVM request page. Here, you will see how many free KVM sessions you have left, how many other clients are currently waiting for a KVM, and the estimated time it will take for the session to be ready for you to access. If you have no free KVM sessions available, you will be charged a one of fee for this session. Once you are ready, press Request KVM Session.

The KVM request will now be sent to the local technicians to action.

You will receive an email once the KVM device has been setup and is ready for you to use. KVMs are normally set-up within half an hour of the request being made; however, it can sometimes take longer, based on our technicians work load, how many KVM devices are currently available at this site and how many other clients are in the queue. Please wait for the email saying your KVM is activated. Please also make sure you check your junk folder for this email. You can also keep an eye on the KVM request from the MyServers IS page.

If you have any more questions about our KVMoIP sessions, please look through our FAQ section for help, or raise a support ticket and a member of team will be happy to help.

Please be aware that we also offer remote management access packages (OOB access; such as iDRAC, IPMI and iLO) on most of our dedicated servers. These remote management systems provide you with permanent remote access, similar to our KVM sessions, which you can use at any time. It can also be used to monitor the health of your server. Please get in touch, via a ticket, if you wish to know more.