How can I get my server power-cycled?

You can raise a power-cycle request through your MyServers control panel.

Once you have logged in to your account, locate the device’s IS page. A list of IS numbers can be found under the My Servers tab.

Once you are on the IS page, click Support and then Power Cycle on the right hand side of the page.

What the screen looks like now will depend on whether or not your device is hosted within our automated Bare Metal system or not. If it is, you will be presented with the option to Soft or Hard reboot your server. A hard reboot will completely remove the power to your server and then power it back on; while the soft reboot option will attempt to send a command to the device to reboot without powering off. If you server has crashed or is not responsive, we would suggest using a hard reboot. Click on the reboot type you require. If your server is not in our automated Bare Metal system, you can simply press Request Power Cycle.

Either a technician or our automated Bare Metal system will now power-cycle your machine; by removing the power going to your server; then, after a short period of time, restoring the power to your server (unless you requested a soft reboot). Please note that if your server is not hosted within the automated Bare Metal system, the power-cycle will completed when the next text becomes available.

If your device is a colocated device and there is a specific method for troubleshooting your server (e.g. do not hold the power button), please raise a ticket through the control panel, rather than requesting a power-cycle.

This can fix some issues that servers encounter and is the first troubleshooting option we would suggest if your server has encounter an issue.

However, please be aware that power cycling a machine that has not been shut down or reset gracefully can cause files to be lost and/or damaged. As a Managed Infrastructure Services provider, we are not responsible for any data-loss and the choice to power-cycle your server must be your own.

If you have any questions, please feel free to get in touch and we will be happy to help.