How do I use the RAID Configuration Menu of my HP ProLiant G7 server, with a HPE Smart Array P410 controller, to check my server’s Storage status?

To check the RAID BIOS of an HP ProLiant G7 server (e.g. HP Proliant DL360 G7), when it has a HP Smart Array P410 Controller installed, you should first have either a KVMoIP device attached to the server or a remote console with the server opened. Please see our FAQ section on how to request a KVM or how to open an iLO remote console. Once you have either a KVM device or a remote console open, you now need to reboot the server. Please note that this means that the server and everything it is currently hosting will go offline, and will remain offline throughout the duration of this process. Also, the decision to reboot the server must be your own; iomart and any company within the iomart group are not responsible for any effects rebooting your server may have.

Once you have rebooted your server, you will need to wait for the option to enter the System Utilities to appear, and then press F9 to enter it. Please note, depending on the BIOS settings of your server, your screen may look slightly different to the one below.

You now need to make sure that Power-On Logo is disabled; as this allow you to see more options, including the one for entering the RAID menu, to appear during POST. To do this, first select Advanced Options. You can use the arrow keys, Enter and Esc to navigate through the BIOS menu.

Then select Advances System ROM Options.

Now select Power-On Logo and make sure it is set to Disabled, by making sure Disabled is highlighted, and press enter.

Once you have set the Power-On Logo to disabled, you can now exit the BIOS menu, by press Esc multiple times and then press F10 to Confirm Exit Utility. The server will now start to reboot.

When the option to enter the HP Smart Array P410 controller appears, you should now press F8, to enter the controller’s utility menu.

You will now be in the main menu for the RAID controller’s utility. To check the current status of your server’s storage, you should check each array configured on your server’s status, and the status of each physical drive configured within these arrays. To do this, first select View Logical Drive.

You will now be presented with a list of Logical Drives (or arrays) configured on the server. You will be able to see their details and their statuses. In my example below, you can see that I have two RAID Arrays; one with a status of ‘OK’ and one with a status of ‘Degraded’.

Once you have checked the status of the RAID arrays, you should now check the status of the Physical Drives within these arrays. To do this, highlight an array and press Enter.

You will now be presented with a list of Physical Drives configured within this array; and you will be able to see their statuses and details. In my example below, you can see that one drive has a status of OK and one drive is degraded.

If you do identify a drive with an error and wish for it to be replaced, you will need to supply the following information to our technicians in a support ticket, so that our technicians can identify the drive correctly and replace it:

1. Bay Number

2. Capacity

3. Drive Type

You can use this page to identify this information, as demonstrated below. You can also supply a screenshot of this page in a support ticket.

Once you have supplied the above information in a ticket our support team will be happy to help get your drive replaced.

You should repeat the process outline above, to check the status of the physical drives within each RAID array.

If you have any more questions about the storage of your server, or your RAID BIOS menu, please read through our FAQ section or raise a support ticket, and we will be happy to help.