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Q01Scheduling in hands on assistance with our technicians?
Datacentre technicians are available 24/7, however, we do not schedule in advance any manual work during the hours between 06:00 - 08:00 and 18:00 and 20:00. If you would like to schedule in any necessary work you would need to open up a ticket advising us what work needs to be carried out along with the date and time you would like for us to carry it out. If you have any further question or wish to schedule in work, please feel free to get in touch via our ticketing system, and a member of our team will be happy to help.