Q01What are the cancellation terms?
Our standard cancellation terms is that our clients must provide a minimum of 30 days’ notice before a service can be cancelled. The 30 days’ notice period is outlined in our terms and conditions:
"This Agreement shall come into effect upon the date of this Agreement and, subject to the provisions of this Agreement shall continue in force for an initial term of 1 month from the date the Services are available to the Client and indefinitely after that until terminated by either party giving not less than 30 days prior written notice to expire on or after the expiry date of the initial term."
If you have a contract on your server or any bespoke agreements made with our Sales team, the standard 30 day cancellation terms may not apply to you.
If you have any questions, please feel free to get in touch.