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Q01Access request?
Physical Access to the datacentre is only granted if the client has collocated equipment or has a meeting organised with a member of staff. Physical access to shared racks used by more than one client is not permitted under any circumstance. To gain physical access, the Client may request usage of the Build Room. This is subject to availability, and charged at £30 per hour or part thereof. If available datacentre staff will remove the Clients equipment to the Build Room, and allow the Client access to the equipment in the Build Room. To raise an access request you can do this in your control panel by logging in:
1) Go to the “My Tickets Section”
2) Underneath click “Access Requests”
3) Click “Create”