Q01Whose Responsibility is it to Monitor My Server?
As a Managed Infrastructures Service provider, the main responsibility of monitoring the state of a dedicated server lies with the client who uses the device.
Depending on the service support level you purchased with the device, however, we do put certain monitoring systems in place through MyServers, to monitor the status of specific serveries or pieces of hardware. You will be able to see these monitoring services on the IS page of the server, on MyServers, within the ‘Status’ section. In my example below you can see that this server has ping, SSH and switch port monitoring applied.
If you do have a monitoring service applied and have either a ‘Proactive Alerting and Monitoring’ or ‘Premium’ SLA, then we also alert you to any MyServers monitoring service that becomes un-responsive for longer than a set period of time. For more details on this, please see our MyServers Monitoring tools section, of our FAQ.
Due to the nature of hardware, we would strongly suggest that you regularly check the health of your server and its components, to check for any errors that may have occurred. How you go about this is up to you; with this being said, however, there are several monitoring tools we recommend that our customers use. Please read through our Monitoring My Device section of the FAQ for more information.
If you have any more questions about monitoring your servers, please read through our FAQ section, or raise a ticket and we will be happy to help.