How do I use iLO to identify a failed RAM Stick’s details and have it replaced?

If you do encounter an error related to the server’s memory and you wish for a RAM stick to be replaced, you will need to provide as much of the following information as possible, to allow our technicians to correctly identify which RAM stick needs replacing:

1. The failed RAM stick’s DIMM slot number (i.e. the Memory Location + Socket)

2. The failed RAM stick’s size

3. The failed RAM stick’s type

This information will aid the technician in locating the failed RAM stick and swapping it with the correct replacement RAM. You can use the iLO control panel find the above required information.

Please note that this section uses iLO 4 as an example. Different generations of HPE servers use different version of iLO. You can identify the iLO version your server is using when you log in to the iLO control panel. Older versions of iLO may have less functionality and the portal may look different to the examples shown in this FAQ; so the below may not apply to these older versions.

To locate the required information above, after logging in to iLO, click on System Information and then Memory.

Here you will be able to see a list of the RAM sticks attached to the motherboard, their status, their location and socket number, their type and their size. If a stick of RAM appears with an error, you will need to simply need to supply all the information about this RAM stick that appears in this table, in a support ticket, so that our technician can identify the failed DIMM and replace it. You can also supply a screenshot of this page.

Occasionally, if a RAM stick completely fails, it may not appear on this page with an error, but might actually be missing from this page all together. As an example, if your server is meant to be configured with 4x 32GB RAM sticks (or 128Gb of memory in total), but only 3x 32GB RAM sticks are appearing, then it is quite likely that a stick has completely failed and needs replacing. If this is the case, you will not be able to find the information above on the failed RAM stick to get it replaced. Instead, you can provide the information on all the RAM sticks that are present without errors, so the technicians can locate the failed DIMM through a process of elimination. You can also supply a screenshot of this page.

Once you have provided all the above information in a support ticket, the technicians should be able to locate and replace the faulty RAM stick.

If you have any further questions about iLO or Remote Management, please look through our FAQ section. If our FAQ page does not have the answer, please feel free to raise a support ticket, and we will be happy to help.