How do I use iLO to Identify a failed drive’s details and have it replaced?

If you do encounter a physical drive with an error and you wish for this drive to be replaced, you will need to provide as much of the following information as possible about the failed drive, to allow the technicians to correctly identify which drive needs replacing:

1. Serial number

2. Type of drive (e.g. SSD, SATA HDD, etc.)

3. Capacity

4. Model

5. Physical Drive Bay Number

This information will aid the technician in locating the failed drive and swapping it with the correct replacement drive. You can use the iLO control panel to locate the required information above.

Please note that this section uses iLO 4 as an example. Different generations of HPE servers use different version of iLO. You can identify the iLO version your server is using when you log in to the iLO control panel. Older versions of iLO may have less functionality and the portal may look different to the examples shown in this FAQ; so the below may not apply to these older versions.

To do use iLO to find this information, you must first access the iLO control panel and log in. Once you have logged in, click on System Information and then Storage.

You will now be presented with a list of physically drives configured within the server. Once you have found the physical drive with the error, you will be able to find see the details required by our technicians to physically locate the drive. See the image below as an example of how to find the necessary information from the details of a physical drive:

You can supply the above information in a support ticket requesting for this faulty drive to be replaced. The technician should then be able to identify the drive which needs to be replaced. You can also supply a screenshot of the above; as the technician can also use this.

Once you provide all this information in a support ticket, the local technicians will be able to look into swapping the failed drive for you.

If the drive is missing from the iLO control panel monitoring completely (opposed to having an error), then you will not be able to provide the necessary information listed above to get the drive replaced. Instead, you can provide the information on all the drives still present on the iLO control panel and their details, so that by process of illumination our technicians can identify and replace the missing drive.

Once you have provided all the information from the drives that are still present, the technicians should be able to identify the missing drive and replace it.

If you have any further questions about iLO or Remote Management, please look through our FAQ section. If our FAQ page does not have the answer, please feel free to raise a support ticket, and we will be happy to help.