Q01I have seen the same server with another provider elsewhere for less. Will you match the price?
We do have a UK price-match policy against any competitors with a comparable service level, subject to a review by our sales team.
If you'd like us to price match a server simply contact us with the specifications and supplier, and we will take it from there. If you can also provide us with a link to where this device is advertised, this can also help speed up the process.
Due to the significant difference in operating costs in Europe and other continents, we cannot price match non-UK suppliers.
Q02What is the difference between your Value, Plus and Premium range?
We offer three main ranges of dedicated servers on a permanent basis; Value, Plus and Premium. These packages differ in regards to the minimum and maximum specifications of the server hardware provided within these packages and the cost associated with the devices. Which package would be best for you, depends on your requirements, what you plan to use your server for and your budget.
Our Value range provides you with a dedicated server that represents exceptional value for money. You will get access to your own dedicated server that can have up to 64GB of RAM, dual or quad core processors, and up to four hard drives or SSDs. They provide the upgraded performance of dedicated hardware, if you are migrating from a VPS. Our value range of dedicated servers are ideally suited for website hosting, application development, and small e-commerce sites.
The Plus range represents high-performing, latest-generation hardware, without moving into enterprise level grade attributes and features. The plus ranges’ dedicated servers are dual 20 core processor systems, with 128GB of RAM as standard (which can be upgraded up to 1TB of RAM), and can support large amounts of storage. These systems are our most popular package, as they offer performance and scalability without significant cost. Ideal for any application requiring additional resources and performance beyond the value range.
Finally, the Premium range is the pinnacle of hardware choice. The premium range servers come with enterprise-grade features such as flash-cache RAID cards and fibre-channel card support, they support up to 1.5TB of RAM, have quad 56 / 64 processors, redundant power supplies and support up to 24 drives. These systems are ideal for clients who require the highest level of performance for the systems they will be running.
In addition to the Value, Plus and Premium packages, we also regularly offer special deals through our MyServers portal Shop, under the Dedicated Servers section, including servers that have a lower specification and price then our Value range. We also have a new ‘Pre-Built chassis’ section on our MyServers Shop. This section lists set specification of server with set prices. With this in mind, please check our shop for our latest full range of servers that we are currently providing.
If you wish to discuss alternative specification dedicated servers, or have any questions about the packages / servers we offer, please feel free to raise a ticket through our MyServers control panel and a member of our team will be happy to help.
Q03Can I get a different specification of server to the one on your website?
Of course! As well as the set server specifications listed on our MyServer Shop, we also can also provision servers with customer specified specifications, to provide a tailored product to our client’s needs. This allows our customers to have more control over the configuration of their new devices, beyond the options available through the shop.
The specifications on our MyServers shop are our ‘pre-built’ servers; which means they are already built to the correct specifications and just require small configuration changes and an operating system installed. We also offer ‘custom build’ servers, which offer a wider variety in specifications then the ones listed on our website, and can be used to tailor a system to your specific needs. Please note, however, custom build servers incur additional fees and can require more build time, compared to our pre-built servers.
Simply contact us with a custom configuration you have in mind and our sales team will be happy to help. Also, if you have any further questions, please feel free to get in touch.
Q04Can I install my own operating system?
Certainly - we can either provide you with a KVMoIP session, or you can use an OOB remote console session (if your server has OOB remote management setup) to install your own operating system remotely onto the server.
You can either mount an ISO file through your OOB remote management software onto your server, or you can provide us with a link to a downloadable ISO file and we will attach this to your server using a bootable USB drive. Please note that attaching an ISO file through a USB drive incur a fee.
When ordering a new dedicated server through our shop, just select Install Your Own OS as the OS option, and once the server is ready we will hand it over to you, so that you can install your OS.
If you want to install your own OS onto an existing dedicated server on which we originally installed an OS, you’re more than welcome to do so, but please get in touch so that we can update our notes.
If you have any questions about installing an operating system, please feel free to get in touch.
Q05How many drives do I need for each RAID option?
See below how many drives you need for each RAID configuration we offer:
No RAID / JBOD - if you order No RAID, will we configure every drive in the server as its own volume. The amount of drives ordered does not matter.
RAID 0 – If you select RAID 0 in our shop, every drive in the server will be put into a single RAID 0 Virtual Disk. Any number of drives can be put into a RAID 0; but not multiple types (e.g. 250GB SSDs + 2TB HDDs). Please note, the more drives in a RAID 0, the greater chance of data loss.
RAID 1 – For a single RAID 1 configuration, you will need to choose a chassis with 2 drives.
RAID 5 – 3 to 16 drives can be put into a single RAID 5.
RAID 6 – 4 to 32 drives can be put into a single RAID 6.
RAID 10 – You need 4 drives for a RAID 10 or any even quantity of drives above 4 (4x drives, 6x drives, 8x drives, etc.).
RAID 0 (2 Arrays) – You need at least 2 drives to select this option. If you choose this option with only one type of drive, the drives will be split equally between the two RAID 0s. If you choose this option with two types of drives (e.g. 250GB SSDs + 2TB HDDs), each type of drive will be added to its own RAID 0.
RAID 5 (2 Arrays) – You need at least 6 drives for 2x RAID 5 arrays. If you are ordering a chassis with more than one type of drive (e.g. 250GB SSDs + 2TB HDDs), you will need at least 3 of each type of drive.
RAID 6 (2 Arrays) – You need at least 8 drives for 2x RAID 6 arrays. If you are ordering a chassis with more than one type of drive (e.g. 250GB SSDs + 2TB HDDs), you will need at least 4 of each type of drive.
RAID 10 (2 Arrays) – You need 8 drives for 2x RAID10 arrays or any even quantity of drives above 8 (8x drives, 10x drives, 12x drives, etc.).
RAID 1 + RAID 10 – You will need at least 6 drives or any even number of drives above 6 (6x drives, 8x drives, 10x drives, etc.). 2 drives will be put into a RAID1; the rest will be put into a RAID 10. The OS (if ordered), will be installed on the RAID 1.
RAID 1 + RAID 1 + RAID 10 - You will need at least 8 drives or any even number of drives above 6 (8x drives, 10x drives, etc.). 2 drives will be put into the first RAID1, then another 2 drives into the second RAID 1, and then the rest will be put into a RAID 10. The OS (if ordered), will be installed on the first RAID 1.
RAID 10 + RAID 1 - You will need at least 6 drives or any even number of drives above 6 (6x drives, 8x drives, 10x drives, etc.). 2 drives will be put into a RAID1; the rest will be put into a RAID 10. The OS (if ordered), will be installed on the RAID 10.
RAID 1 + RAID 5 – You will need at least 5 drives. 2 drives will be put into a RAID1; the rest will be put into a RAID 5. The OS (if ordered), will be installed on the RAID 1.
RAID 1 + RAID 6 – You will need at least 6 drives. 2 drives will be put into a RAID1; the rest will be put into a RAID 6. The OS (if ordered), will be installed on the RAID 1.