What is an MTR?

MTR, or My Traceroute, is a free network diagnostic tool, designed to combine the functionality of traceroute and ping monitoring programs. A MTR works by sending around one packet per second from the host device to the destination device, while probing the routers along the route path and checking how many packets were lost between each hop.

The results of an MTR will show the host each packet passes through, how many packets have been sent, the percentage of packets lost between hops and the details surrounding the results of Pings on each host. MTRs are often used when there is suspected packet loss between two devices, or a routing issue, to determine if and where any issue may reside. If you suspect either of these two issues are occurring on a device hosted with us, we will require you to run an MTR to help diagnose where the issue is.

Please see our FAQ section for information on how to run MTRs. If you have any more questions about MTRs, please look through our FAQ section, or raise a support ticket and we will be happy to help.