What is a KVMoIP session?

We offer our client’s a KVMoIP session (often referred to as a KVM or virtual KVM) as a way of remotely accessing their servers; in a way which is independent of their hardware and software.

Our KVM devices act as a virtual Keyboard, mouse and monitor. The devices are attached to the USB and VGA ports of your server, as well as a switch port on one of our top of the rack switches, and replicate the access you would have if you were in the Data Centre, with a keyboard, mouse and monitor attached to the server.

KVMs are normally used as the first way in which clients can troubleshoot a server that is inaccessible. They can also be used to install your own operating system onto a server; or to perform work on a server which involves the server becoming inaccessible remotely. KVMs can be used to access an OS, which is not directly remotely accessible through the operating system, so that it and its configuration can be troubleshooted by the client. KVMs can also be used to confirm the current status of a server; to check for any hardware related issues or errors.

You can raise a KVMoIP request through your MyServers control panel; through the IS page, under support. Each client is allocated a certain amount of free KVMoIP sessions. If you run out of free sessions, KVMoIP sessions may be chargeable. Please see the section on requesting KVMoIP sessions for more details on this.

If you have any further questions about KVMoIP that is not answered by our FAQ page, please feel free to get in touch and we will be happy to help.