How do I use one of your KVM devices?

Once the KVM device has been set-up and once you have logged into the KVM session using VNC viewer, you are able to use the VNC viewer window to control the KVM device. Our KVM devices replicate the access you would have to the server if you were at the server, with a monitor, keyboard and mouse attached. You can now use the KVM to work on your server.

While clicked onto the KVM’s VNC Viewer window, you can use your mouse and keyboard to issue commands, like you would on a normal computer. The only difference is that certain key commands may not work over KVM (like Ctrl+Alt+Delete), as these affect the computer you will be using VNC viewer on. When this is the case, you can use the command buttons on the VNC viewer window to issue these commands.

There are also some controls at the top of the window. The below table shows you what these controls do:

Button	What is does
	Use this button to re-sync your computer’s cursor with the cursor on the server/KVM.
	Use this button to calibrate the remote console (video, keyboard, etc.).
	This is the Ctrl+Alt+Delete button. Pressing Ctrl+Alt+Delete on your keyboard will not work on the remote console; it will instead affect the system you are using the VNC viewer on. Use this button to issue this command to the server instead.
	If you press the controls button, it brings up a list of some extra controls. You can use these controls to change the session’s settings and add Virtual Media.
	Pressing the arrows here will switch the KVM user between Shared and Private mode. In shared mode, multiple people can access that session, if they know the username, password and the IP address of the KVM. In private, only the person on the KVM session at the time will have access to the KVM.

Please note that if there is a hardware or software error that has caused the server to crash, the KVM may not be responsive. You can raise a power-cycle request in MyServers to reboot the system, in an attempt to make the KVM and server responsive again. If you believe you need some hardware replaced or a re-install, please raise a ticket and we will be happy to help.

The KVM session will automatically become un-available after the session expires; typically after four hours. If you have finished using the KVM, the user and its credentials will be deleted after the session expires. If you require more time, you can either raise another KVM request after the session has ended, or you can raise a ticket on your MyServers account asking for the window to be extended. Please note, having a KVM session extended may incur a fee.

If you have any more questions about our KVMoIP sessions, please look through our FAQ section for help, or raise a support ticket and a member of team will be happy to help.