How do I access a KVM device?

Once you have requested a KVM session (or we have done this on your behalf) and the local technicians have set-up the KVM device, you will receive an email to the email address associated with your account, which will contain the KVM’s access details. Please make sure you check your Junk folder for this email. You can also find the KVM’s access details for the KVM session on the server’s IS page.

Please note that once the KVM has been activated, the standard length of a KVM session is 4 hours. You now have 4 hours to use the KVM.

To access our KVM devices, you will first have to have VNC viewer downloaded and installed onto your home/work computer. You can find a link to the latest version of the VNC viewer software at the following address: http://95.154.206.51/

Open up the software once you have downloaded and installed VNC viewer. Now take the IP address for the KVM device, supplied in the email and on the IS page, and enter it into the search box/IP address box of VNC viewer and press enter.

Please note that the appearance of your version of the VNC viewer may differ from the version used in the screenshots above and below; however, the principles outlined in the steps in this FAQ are the same. Also, both the username and password change and are randomly generate each time a KVM session is setup, automatically. So the credentials in the images above and below no longer apply to any of our KVM devices.

You now should be presented with a window where you can enter the login details. Enter the Username and Password from the email into the window. Then press OK / Enter.

You will now be presented with a remote console window. In my example below, my remote console shows that my server (which has a Windows Operating System) is sat at the lock screen, as I would expect.

Please note that if there is something wrong with your server (such as a hardware error), you may be presented with BIOS or OS error messages. If there is a problem with your server that has caused it to completely crash, the KVM and server may not be responsive. If this is the case, you may need to raise a power-cycle request.

You can now use the KVM until the session expires (normally 4 hours after the session is activated). If you need longer, please get in touch and we can discuss extending the KVMoIP session for you. Please note, this may incur a fee.

If you have any more questions about our KVMoIP sessions, please look through our FAQ section for help, or raise a support ticket and a member of team will be happy to help.