How do I use the RAID Configuration Menu of my SuperMicro server, with a LSI MegaRAID 9240-4i controller, to check my server’s Storage status?

To check the RAID BIOS of a SuperMicro server, when it has a LSI MegaRAID 9240-4i raid controller installed, you should first have either a KVMoIP device attached to the server or a remote console with the server opened. Please see our FAQ section on how to request a KVM or how to open an IPMI remote console. Once you have either a KVM device or a remote console open, you now need to reboot the server. Please note that this means that the server and everything it is currently hosting will go offline, and will remain offline throughout the duration of this process. Also, the decision to reboot the server must be your own; iomart and any company within the iomart group are not responsible for any effects rebooting your server may have.

Once you have rebooted your server, you need to wait for the option to enter the LSI MegRAID configuration menu to appear; then press Ctrl+H to enter it. Please note, depending on the BIOS settings of your server, your screen may look slightly different to the one below.

Once you have pressed Ctrl+H at the prompt and waited a minute or two, you will be presented with a list of adapters configured on the server. You should now enter the first RAID adapter configured on the server. Most servers will only have one adapter installed, but if your server has more than one adapter, you should repeat the below process for every adapter.

You will now be in on the WebBIOS page for this RAID controller. On the right hand side panel of this WebBIOS, within the Logical View, you will be able to see a list of Virtual Drives (or RAID arrays), and a list of Physical Drives configured within the controller and their current status. You can use this screen to identify if and Virtual Drives or Physical Drives attached to this controller have any errors. In my example below, you can see that one Virtual Drive is degraded and one Physical Drive is Offline.

If you do identify a drive with an error and wish for it to be replaced, you will need to supply the following information about the failed drive to our technicians, in a support ticket, so that our technicians can identify the drive correctly and replace it:

1. Slot Number

2. Drive Type

3. Capacity

You can use this current page to find this information. You can also supply a screenshot of this page; as our technicians can use this information to help them locate the correct drive.

Once you have supplied the above information our support team will be happy to help get your drive replaced.

If you have any more questions about the storage of your server, or your RAID BIOS menu, please read through our FAQ section or raise a support ticket, and we will be happy to help.