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How do I check the RAID BIOS of my 11<sup>th</sup> Generations Dell PowerEdge server (R_10) with a H200 RAID controller?

To check the RAID BIOS of an 11th generation Dell EMC PowerEdge server (e.g. R210, R210 II, R310, R410), when it has a H200 RAID controller installed, you should first have either a KVMoIP device attached to the server or a remote console with the server opened. Please see our FAQ section on how to request a KVM or how to open an iDRAC remote console.

Once you have either a KVM device or a remote console open, you now need to reboot the server. Please note that this means that the server and everything it is currently hosting will go offline, and will remain offline throughout the duration of this process. Also, the decision to reboot the server must be your own. iomart and any company within the iomart group are not responsible for any effects rebooting your server may have. Once you have rebooted your server, you need to wait for the option to enter the RAID configuration menu to appear; then press Ctrl+R to enter it. Please note, depending on the BIOS settings of your server, your screen may look slightly different to the one below.

The RAID BIOS configuration menu will now appear. To check the status of the server’s storage, you should first select the RAID controller and then select RAID properties. If more than one RAID controller is configured in your server, you will need to repeat this process outlined below for every RAID controller. To navigate through this RAID BIOS, you need to use the arrow keys, the Enter key and the Esc key, as well as the keys shown at the bottom of the window. Select the RAID controller and then RAID properties.

If your server’s RAID array has already been configured, you will now be presented with the first RAID array’s (or volumes) details, a list of drives configured within this array, their details, their status and the details of the RAID array configured on the server. If you have more than one RAID array configured on the server, you can use the keys Alt+N to navigate between the volumes.

Along the top of the page, you will be able to see the details of the RAID array currently selected (press Alt+N to navigate to the next page), including its current status.

Below the RAID array’s details you will be able to see a list of the physical drives configured within the currently select array (press Alt+N to navigate to the next page); including the drives’ details and their current statuses.

You can use the details and statuses shown on the pages described above to identify whether or not there is currently an error with the storage of your server, by checking if there are any errors with either the RAID arrays (or volumes) or the Physical Drives.

If you do identify a drive with an error and wish for it to be replaced, you will need to supply the following information about the failed drive to our technicians in a support ticket, so that our technicians can identify the drive correctly:

  1. Slot Number

  2. Drive Type (i.e. Device + Identifier)

  3. Capacity (i.e. Size)

You can use this current page to find this information. You can also supply a screenshot of this page; as our technicians can use this information to help them locate the correct drive.

Once you have supplied the above information, our support team will be happy to help get your drive replaced.

If you have any more questions about the storage of your server or your RAID BIOS menu, please read through our FAQ section or raise a support ticket, and we will be happy to help.

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