Investigating storage errors using OMSA on a Windows server

When storage is mentioned in the Dell EMC OpenManage portal, this is referring to the server’s RAID controller (if a RAID controller is present), all the physical drives, and all the virtual drives (or RAID arrays) within the server. When an error occurs related to storage, this would normally mean that there is an error with a physical drive, which has then effected the RAID array it is configured within. This is for the majority of cases; however, there can be other issues related to storage, which can cause storage errors.

In my example by below, there is currently a non-critical error with the storage of this server. To find more details out about any present error, first, simply click on the component with the error, under the Component column.

Depending on the set-up of the server, you may now need to navigate further to identify the details of the error. In my example, it is an SSD which has an error; so I need to Navigate from the RAID controller component, into the array which contains the SSD. This will bring up the list of Physical Disks configured within this array. Navigate by clicking on the component title with the error.

Once you are presented with the specific component with the error, click on the symbol to bring up more details about the component.

Here you can see the details about the physical drive, its state and its current status.

These details can be used to identify which drive is faulty and can help our technicians locate the failed drive to replace it. Using this information, you can decide what action you wish to be taken. If you wish for a drive to be replaced, please see the section on having a drive replaced using OMSA for more details on how to get a faulty drive replaced, using the information available on OMSA.

If you have any further questions about OMSA, please look through our FAQ section. If our FAQ page does not have the answer, please feel free to raise a support ticket, and we will be happy to help.