Q01What if I need help or want to speak to someone about an issue?
We offer 24x7, all year round support and our teams are always happy to help with any issues or queries you may have.
Our ticketing system is constantly monitored by multiple support teams, who will always promptly respond to any of your questions or support requests raised through our ticketing system. So if you have any issues or questions, which are not answered here in our FAQ section, please feel free to raise a support ticket through MyServers, and a member of our team will be happy to help you.
We also have a support phone line which also operates 24x7, all year round. Our phone number can be found on our MyServers control panel. If the issue is urgent and/or you wish to talk to a member of our team on the phone, the please feel free to use our support line. We would always suggest raising a support ticket first, before phoning our support line, so we can use this ticket as a basis of any actions that need to be taken as a result of the call.
We have a dedicated customer services team, which work Monday to Friday 9:00-17:00 (GMT/BST), who are always happy to assist with all manner of enquiries, from upgrades and support requests, to service migrations and pre-sales assistance.
Outside of weekly office hours and at weekends you can escalate any urgent enquiries to a member of the support team via our ticketing system or phone line.
The customer services team and our support teams are there to help, so please feel free to utilise them - our primary aim is your full satisfaction with our service.