How does your billing cycle work?

Our billing cycle is designed to bring customers to the point of having a single invoice, issued on the first of each month, for all services and products listed on their account. As a result, the initial invoices and billing cycle can be confusing when a new service is taken out. To help explain the billing cycle, we’ll run through how our system works, along with an example below.

After taking out a new product with us, your first invoice will be for one month in advance. For new customers, who currently do not have any services with us, this invoice will be paid prior to the service being set up. For existing customers, the invoice will be issued with the usual 30 days payment terms.

Once the service has commenced, the system will use the date on which the service was activated as a billing date and will raise an invoice for any remaining days in the following month, which was not covered by the original full month invoice raised. This effectively brings the billing up to the first of the month.

The system will then issue a single invoice on the first of each month, for the next month's services. In the event of a cancellation, all unused service periods will be credited and, if necessary, a refund will be issued.

Below is an example:

A service is ordered on the 16th of April.

The first invoice will be for one full month.

The service is then live on the 17th of April.

The system will use the 17th as the start point for billing and treat the initial invoice as being up to the 17th of May.

The system will then raise an invoice for the period of May 18th to May 31st. This brings the billing up to the first of the month, for future invoices.

On the 1st of May, the system will invoice for the full month of June. On the first of June, the system will invoice for the full month of July, and so on.

If you do have any further questions relating to our invoicing system, please don’t hesitate to get in touch and we’ll be happy to advice.