How does the billing system work once I cancel off one of my services?

When you request a cancellation for one of your services with us, we will cancel it from 30 days of the date requested. To stay pro rata, an automatic credit note is raised for the days not used within that billing period.

Please see the following example:

Customer requests cancellation on the 06/05/2019, 30 days from that date would be 05/06/2019.

Our billing system works a month in advance so the customer would have a credit note raised for the remaining 25 days of that month.

This credit is then assigned against the pending invoice so that the customer would only have to pay for the days used.