Industry leading SLAs

We know that different workloads require different levels of service. We can provide multiple options for SLAs with our service to ensure the best possible price point for each device, or platform.

Wholly custom SLAs are also available, simply speak to a member of the team who can provide quotes for fully managed infrastructure.

Unmanaged Proactive M&A Premium
Lifetime hardware replacement included included included
Unlimited SMS / Email alerts included included included
Unlimited reboots included included included
24x7x365 Staff Monitoring and alerting (10 mins) included included
On-site proactive diagnosis included included
Proactive reboot [1] included
Proactive hardware replacement [2] included
RAID Monitoring [3] included
Permanent KVM / management connection included
Operating system updates [4] included
Free OS re-installs included
Guaranteed response time 120 mins 60 mins 30 mins [5]