Choose from our 3 service levels to further customise your RapidSwitch support requirements.
Our standard support applies to all servers but customers can choose to go completely unmanaged and save costs, or have an enhanced service level that covers quicker response times for hardware fixes.
Support is available via e-mail or telephone and we have staff on-site at every one of our datacentres 24x7x365, giving you the quickest possible response times as standard.
But not all requirements are the same and not all platforms demand the same level of care. We believe you should only pay for what you need, when you need it.
We call this approach: self-managed systems, with service-on-demand.
This guarantees that we provide the lowest possible prices for quality systems and infrastructure, but also ensures you get high-quality, fully dedicated support when required.
|Lifetime hardware replacement||included||included||included|
|Unlimited SMS / Email alerts||included||included||included|
|24x7x365 Staff Monitoring and alerting (10 mins)||included||included|
|On-site proactive diagnosis||included||included|
|Proactive reboot ||included|
|Proactive hardware replacement ||included|
|RAID Monitoring ||included|
|Permanent KVM / management connection||included|
|Operating system updates ||included|
|Free OS re-installs||included|
|Guaranteed response time||120 mins||60 mins||30 mins |