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Dedicated Server FAQs

Contact us to provide assistance with your solution or browse our answers to frequently asked questions


Find out moreRead our dedicated server product guide

I've seen the same server elsewhere for less, will you price match?

We do have a UK price-match policy against any competitors with a comparable service level, subject to a review by our sales team. If you'd like us to price match a server simply contact us with the spec and supplier and we will take it from there. Due to the significant difference in operating costs and service levels in Europe, we cannot price match European suppliers.

How can I reduce the price of my service?

There are two main ways to reduce the price of your service, both of which reduce the 'risk' to us and so result in pricing benefits. The first is to enter into a contract term for the service - usually between 12 and 36 months. The price reduction will increase as the contract term increases. The second is to pay an upfront setup fee to reduce the on-going monthly price of the server. The larger the setup fee, the lower the on-going monthly fee.

Can I pay a setup fee after ordering the server?

It varies on a case by case basis, but it is usually possible to pay a setup fee, or 'additional contribution' in order to reduce the on-going monthly fee of the server. This often occurs when a trial project turns into a longer term investment, or perhaps if your client is testing your own services before committing to a longer term agreement.

What's the difference between your Value / Plus / Premium range?

Our Value range represents just that - exceptional value for money from older generation machines. Up to 8GB of RAM and dual or quad core processors, they provide the additional performance from dedicated hardware when moving on from a VPS. Ideally suited for website hosting, application development, and small e-commerce sites.

The Plus range represents high-performing, latest-generation hardware without moving into enterprise level grade attributes and features. Single processor systems with up to 32GB of RAM, SAS drive support and built-in lights out management cards these systems are our most popular as they offer performance and scalability without significant cost. Ideal for any application requiring additional resources and performance beyond the value range.

Finally, the Premium range is the pinnacle of hardware choice. With enterprise-grade features such as flash-cache RAID cards and fiber-channel card support, these servers support up to 256GB of RAM, dual processors, redundant power supplies and up to 8 hard drives.

Our server range comparison matrix is also available for identifying differences in the systems.

Can I get a different spec to the one on your website?

Of course! It's not possible to list every configuration on our website so the most popular are shown, but if it's possible to build, we can build it. Simply contact us for a custom configuration.

Can I install my own operating system?

Certainly - we can provide a KVMoIP session for you to do this should you wish to customise your initial installation.

Do you backup my server?

We don't backup customers servers by default, but have a number of backup solutions you can choose from. We can provide offsite NAS space for your backups, a fully automated cloud based backup service using EMC's Avamar technology, snapshot technology for virtual machine backups, or schedule managed image-based backups for virtual and physical servers. Please contact us with your requirements and we will assist with choosing the best backup solution.

How soon will my server be ready?

More complex setups will come with an advised ETA but the majority of builds are ready within 24 hours.

How can I access my server?

As soon as your server is built and the installation completed, full instructions will be sent to you via email and through our MyServers portal instructing you on how to access your server.

What are the cancellation terms?

Our standard terms are 30 days' notice for cancellations unless bespoke terms have been agreed pre-sales or in a contract.

Can you provide gigabit connections?

Yes - we can provide dedicated gigabit and 10Gb connections and can provide gigabit vLANs too. However, whereas some hosting companies claim to be providing gigabit connections but then share them, so you're unable to use the full capacity of the port, we do not. If you are looking at gigabit connectivity we would advise checking your current burst rate to see if you're requiring in excess of 100mbit/s before upgrading.

Can I have IPv6?

Yes, simply contact our teams to request IPv6 addresses.

How many IPs can I use with my server?

Up to 5 IPv4 addresses are included free of charge. More are available from our shared subnet ranges for a fee, or you can have your own private range. All IP requests are subject to being approved and justified in line with RIPE usage guidelines.

Can I have more bandwidth?

Yes, we are renowned for providing high-quality bandwidth across the world and can provide whatever you need.

Do you provide private subnets?

Yes, for both IPv4 and IPv6. Contact our teams for more details on each.

Do you provide vLANs?

Yes, servers can be attached to vLANs so traffic sent between servers is separate and secure from other traffic.

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